Having a regular program of sessions will help you build a habit of exercise. There may be situations when you are unable to attend a session. Please read below and be aware of the policy so there are no surprises.
We understand that sometimes appointments need to be changed. Our policy is to waive all fees if you give us 24 hours notice of changing it. The normal fee applies if an appointment is changed or missed without 24 hours notice.
We implement this policy because often we have a waiting list and to be fair to all. If you can’t make, it then let someone who can!
If you need to cancel or reschedule a session, please call us on 9960 6166. Please leave a message if there is no answer stating your name, phone number and appointment details . We will check the availability of another day and time and get back to you with confirmation of the rescheduled appointment. If any event, including incidents beyond your control, prevents you from attending your appointment, please approach us about the matter and we will take a case by case basis.
|Normal fee||See price list|
|Non attendance without prior notice||Full service fee charged|
|Cancellation with more than 24 hours notice||No fee is charged. Your session may be filled by another client.|
|Cancellation within 24 hours||A make-up session must be booked within 5 working days or a 50% training charge will be implemented.|